elegant hoopoe Privacy Policy
At elegant hoopoe Polyclinic, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy and Terms of Service outline how we collect, process, and protect your data when you use our website, mobile application, Homecare services, clinic services, mobile unit, and weight loss programmes. By accessing or using our services, you acknowledge and agree to the terms outlined in this document. If you do not consent to any part of this policy, please refrain from using our services. We adhere to all applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect and process the following types of information based on your interaction with our services: Personal Information Name, date of birth, gender, and nationality Contact details, including email address, phone number, and residential address Passport or national ID details for verification purposes Payment and billing information Medical & Health Information Medical history, current health conditions, and allergies Details of previous and ongoing treatments within our clinic Prescriptions and medication records Before-and-after images (where applicable and with explicit consent) Usage Data Interaction details with our mobile application and website Device information such as IP address, browser type, and session activity Location data (with user consent) for mobile unit services
How We Use Your Information
Your personal data is collected and processed for the following purposes: Providing healthcare services, including diagnosis, treatment, and management of medical records in compliance with UK healthcare regulations Facilitating Homecare consultations, ensuring secure and confidential virtual appointments with licensed professionals Supporting mobile healthcare services, allowing convenient access to medical care while maintaining patient records securely Delivering personalised wellness programmes, including nutrition and fitness plans tailored to individual health goals Enhancing customer support, assisting with bookings, inquiries, and follow-up care Marketing and promotions (subject to consent), including updates on new treatments and exclusive offers Ensuring regulatory compliance and security, preventing fraud, and protecting sensitive data
Data Sharing & Third-Party Disclosure
We do not sell, rent, or trade personal data. However, information may be shared in the following cases: With authorised medical professionals for treatment and follow-up care With payment processors to facilitate secure transactions With regulatory bodies and government authorities, as required by UK law for medical compliance and legal obligations With third-party service providers (e.g., IT support, cloud storage) under strict data protection agreements
Data Security & Retention
We implement industry-standard security measures to protect personal data from unauthorised access, loss, or misuse. Data is retained only for as long as necessary to fulfil legal, medical, and regulatory requirements.
Your Rights Under UK GDPR
Under the UK General Data Protection Regulation (UK GDPR), you have the right to: Access your personal data and request a copy Rectify inaccurate information Withdraw consent for marketing communications Request data deletion, except where retention is required for legal or medical purposes
Cookies & Tracking Technologies
Our website and mobile application use cookies to improve user experience, track interactions, and analyse service performance. Users can modify cookie preferences through their browser settings.
International Data Transfers
Should personal data be transferred outside the UK, appropriate safeguards will be in place to ensure compliance with UK data protection laws.